Our client is leading provider of business processing and client communications management services..
Our client is a CANADIAN owned and operated business with 20+ years of experience, operating in 11 locations across Canada.
Our client has won numerous awards for diversity, privacy innovation and environmental awareness.
Provide business solutions and solution oriented consulting to the sales team to assist with the acquisition of new business to our client, with a focus on their products and capabilities. The Solutions Consultant II will be accountable for medium to large, complex or high profile opportunities. Review RFx (RFI, RFP, RFQ, etc.) documents and provide input for response Build and deliver sales demos Create and deliver Solution Overview, Process Flow, Client Sales Presentations, etc. Peer review deliverables created by Solutions Consultants I as required. Provide business solutions and solution oriented consulting to change intake teams in order to assist with responses to change requests (both internal and external), with a focus on our client's products and capabilities. Define/create business solution (in the form of Solution overview, process flow chart, client demos, etc.) Constantly engage with architects and business partners to ensure the team is up to speed/involved with what is in flight including new future technology & business opportunities Product ideation, brainstorming, and high-level production solution building with and for the Product Owners to support the growth and stability of new or existing products. Seek opportunities to improve existing products for cost reduction, enhance operational excellence, etc. Build high level product solutions and own the end-to-end solution Develop customer empathy through customer interviews, pain point documentation, personas and journey maps. Provide Professional Services to their Clients to enable customer satisfaction and generate new revenues. Provide mentorship to less senior Solutions Consultants in order to increase the overall teams' strength in the Solutions Consulting discipline, knowledge of our client's products, services, and systems, knowledge of industry best practices, and overall team effectiveness. Conduct research activities (as time permits) into innovative technologies, business solutions and practices that relate to the Solutions Consultant role to improve solutioning, product ideation, sales, and professional services activities.
8-10 years of consulting experience, ideally as a Business Architect/Solutions Architect Technical skills relevant to function Experience working with methodologies (SDLC, Agile, ITIL, etc.) Exceptional communication and problem-solving abilities (dealing with the different levels of the organization) Good understanding of technologies and business practices related to financial services Good written and verbal communication skills Industry and/or Line of business specific knowledge Knowledge of analytical techniques (Competitive & Benchmarking Analysis, Stakeholder Analysis, Cost Benefit Analysis, Gap Analysis, Feasibility Analysis, SWOT Analysis, etc.)