Our Toronto based client provides award winning research-based compliance software solutions to thousands of enterprise clients on a Global basis.
They enable organizations to achieve and maintain compliance and to develop privacy programs that demonstrate ongoing data privacy compliance.
Our client is looking for a customer marketing Rockstar to lead the strategy and execution of marketing to their customer base.
This is a new position in the marketing department reporting to the VP, Marketing.
You will: Build strong customer relationships and liaise among the Brand & Communications, Product Marketing, and Customer Success and Support functions to increase customer advocacy
You will: Deeply connect with customers to ensure continued education and success throughout the relationship lifecycle
You will: Create, execute, and manage customer marketing campaigns that drive value for customers, and align with our clients value propositions, messaging, and goals
You will: Own your metrics; track, analyze and optimize customer engagement and advocacy efforts
You will: Help Marketing and Customer Success & Support teams meet business objectives through customer advocacy initiatives
You will: Manage and maintain engagement and advocacy programs; continually recruit new customer advocates, keep the communication cycle alive and well.
Requirements to be successful