VP Saas Onboarding and Customer Success

Martyn Bassett Inc
Location
Toronto, Canada

Description

Company

Our client is a global company headquartered in Toronto. Their SaaS platform is used by 300+ companies and brands who include BMO, Qantas, Daimler Chrysler, Estee Lauder and MAC Cosmetics. Their team has already grown to 50 people, and they are poised to scale rapidly in 2020.


Mission

You will join this rapidly growing business to roll out best practices and processes to create a highly efficient B2B SaaS delivery organization.

You will inherit a team of almost 35 people across 3 teams: Technical Post Sales Delivery, Customer Success and Testing.

You will make data-driven decisions to develop a world class and operationally savvy post sales organization which delights its customers demonstrated by their renewals.


Experience & Expertise

You have experience working for a B2B SaaS vendor, leading the post sales side of the business.

You lead the teams who onboard clients and ensure customer satisfaction and ROI is realized quickly.

Your experience throughout your career combines pieces of Customer Success, Professional Services and Operations.

You have business leadership abilities and can bring process and best practices into a rapidly growing business. To "build the airplane while it's in flight" is something you have done before.

You are able to commute to an office downtown Toronto, walking distance from Union Station.


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