Our client helps professional services firms worldwide unleash the full potential of their workforce by enriching their culture, fostering engagement in career growth, and boosting productivity through state-of-the-art talent management solutions. Their software is used across 50+ countries with over 1000 clients. They have a strong, loyal client base in Canada and the United States and score top marks for client satisfaction.
Your mission is to take ownership of a number of clients and manage the relationship to ensure that their business objectives are being met. You will be their subject matter expert and as such are required to learn the application's modules inside and out.
When a new client is assigned to you, you will manage the relationship from implementation planning through installation. Once this installation is complete you will provide training to business users and provide on-going support.
Your day-to-day will involve:
This is senior level position and the ideal candidate must meet the following criteria: