Our client brings a unique project management solution to help the knowledge worker at brands, channels and supply chains to work and collaborate more efficiently and effectively. They solve real day to day problems for teams in global organizations like Capital One Bank, Google, Sanofi-Pasteur in the areas of marketing, order to cash project delivery and project management.
As the Solutions Architect, you are an innovative and self-motivated team player who will work in close partnership with enterprise customer project teams and internal Customer Implementation, Customer Success and Product Development teams to define the unique and complex business challenges that customers face.
You will be in charge of designing workflows, processes, and solutions that when implemented will optimize the customer's experience using our client's platform. You will also be responsible for overseeing the solution through to delivery. Your goal is to provide a customer-focused project management solution that will lead to improved customer satisfaction and positive financial results for our customers.
Your role will encompass: ● Lead synergetic business analysis and requirements gathering sessions with customers who are either transitioning to the Enterprise Work Management application or expanding their usage ● Design inventive solution, workflow, process applications that solve the requirements and/or business problems ● Contribute to the Statement of Work preparation and effective delivery ● Write well-articulated Business Requirement documents and Technical Design documents that will be used by internal and external teams in building the solution ● Actively lead the technical solution from inception through to success. Identify all risks (technological & business) and manage the process to ensure the solution meets the requirements ● Coordinate activities and maintain communication between the customer, Customer Success and Services Teams, Enterprise Architects, and Product teams as the solutions are built and delivered ● Record solutions, create advanced technical training documentation and collaborate with the Customer Success team, management, and other departments to share feedback regarding customer use of the platform and opportunities to improve client experience