Senior Product Manager

Martyn Bassett Inc
Location
Toronto Office

Description

Company

Our client is a Canadian success story: founded in 1991, privately held and profitable. Their suite of solutions ensure that someone, whether an Adventurer or a remote worker, has access to satellite based communication, ensuring their safety while being "off the grid".


Mission

Managing the product/feature roadmap, launches, and catalogue for the Satellite Phones and accompanying Software-as-a-Service. Building out requirements and project managing a web refresh including launching a new e-commerce platform with online activations and self-serve capabilities targeting consumer and enterprise segments. Planning cross-functional tasks required to support product launches and managing launch timelines through project management, stakeholder communication and support. Conducting end-to-end product testing and extensive analytics used to formulate recommendations based on results, customer feedback and industry trends. Collaborating with marketing to develop value propositions, sales tools, and collateral. Developing and managing training and support content for internal and external audiences (i.e., knowledge base articles, how to videos, online training, sales/customer support, etc.). Collaborating with development/IT to ensure product delivery as well as billing, rating and invoice presentment of all products and services. Working with vendors and external partners to maintain supply, source new technologies and explore ongoing product development opportunities. Providing support for internal and sales teams to adequately service and sell all product lines.


Experience & Expertise

  • 3 - 5 years of experience in product management, ideally in the telecommunications industry.
  • Engineering degree with a minor in business, or equivalent financial and business experience preferred.
  • Experience in bringing new products to market and leading large multi-year technology-based projects.
  • High degree of interest/competency in satellite technologies, telecom, and software services.
  • Experience with online collaboration tools such as Monday, Airtable, Figma, Zendesk, Slack, CRMs, etc.
  • Data analytics experience using advanced reporting tools such as Tableau or comparable business intelligence tools.
  • Product and UI design experience a major asset.

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