You will ensure that all their clients are getting optimal results from their solution.

You will establish relationships with new clients and provide initial and ongoing training. As new features come out and capabilities added you will reach out and ensure that clients are taking advantage of them.


These sessions will be delivered both online and via in-person training sessions

You will provide research support and advice to clients on effective search strategies

You will take responsibility for issues as they arise from clients including technical assistance up to managing multiple calls with clients to determine solutions.

Assist in the development and execution of formal client care programs in support of goals
for user research, user expansion and user retention.

Conduct user focus groups, analyze and present findings, research competitors, lead work sessions
and present product/service ideas.

Actively collect and analyze client feedback.