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Sales and Account Manager (2 roles)

Martyn Bassett Inc
Location
Toronto Office
Category

Description

Company

Our client is a Toronto headquartered tech company with offices and distributed employees around the world.

Founded in 2003, our client is now a leader whose platform works "behind the scenes" processing payments for some of the world's most successful consumer apps including gaming apps.


Mission

Our client is a leader in the payment space and is on the hunt for exceptional Account Management and Sales professionals.

What you will do?

  • Proactively manage merchant relationships and merchant satisfaction
  • Act as point of contact and develop a trusted advisor relationship with merchants
  • Identify and pursue new business leads
  • Follow up on service delivery and service levels and make sure proper merchant escalation paths are provided
  • Act as a point of contact for Customer Support and Operations escalations
  • Take part in and assist with the implementation and maintenance of account plans that drive growth within existing merchant accounts
  • Conduct business reviews to ensure merchants are satisfied with our products and services.
  • Interact with the integration team, and finance team members on account plans.
  • Monitor, analyze merchant performance and identify growth opportunities and improvements for existing merchants.
  • Manage up-and-cross sales towards existing merchants (up-selling products or functionality).
  • Produce and maintain workflow and process documentation.
  • Manage projects, including merchant KYC exercises.

Experience & Expertise

Key experience required:

  • Minimum of 5 years of relevant experience within e-commerce/ B2B sales.
  • Experience in technical sales would be considered an asset.
  • Well-developed planning and analytical skills.
  • Detail-oriented and organized.
  • A positive, energetic can-do attitude.
  • Team player with a collaborative approach.
  • An effective communicator, both spoken and written.
  • Able to work independently and solve problems with minimal direction.
  • Able to manage multiple projects.
  • Excellent listening, negotiation and presentation skills.
  • Results-driven and take initiative.
  • Able to travel within North America (when it is safe to do so).

Apply

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